Terms of Service

Last updated October 7, 2026

These terms are between AutoHost, a business operated by Pushkal Borikar in Arizona ("AutoHost," "we," "us"), and the business that signs up for the service ("you," "Client"). If we have also signed a written agreement with you, that agreement controls where it differs from these terms.

1. The service

AutoHost sets up and runs an AI phone answering service (the "Service") for your restaurant, based on the plan you choose at checkout:

• Starter ($199/month): answers calls forwarded to the Service, 24/7. It answers questions about your menu, hours, and FAQs, and sends reservation requests and callback messages to you for follow-up. Callback messages include every allergy and ingredient question. Starter also includes same-day menu updates on request and a monthly call report.
• Full Service ($349/month): everything in Starter, plus phone order-taking. Orders go to your order screen. If no one accepts an order on the screen within three (3) minutes, the Service places an automated phone call to your chosen contact. Catering and large-order inquiries are sent to you.

A one-time setup fee applies only if it's shown at checkout. Setup includes loading your menu, hours, and policies; testing; setting up the order screen and your contact (Full Service); and turning on call forwarding.

2. Free trial

Your subscription includes a fourteen (14) day free trial, starting on the date you complete checkout. Cancel during the trial and you won't be charged any monthly fee. Any setup fee is covered by Section 3. If you don't cancel in writing (text or email is fine), your monthly subscription starts automatically when the trial ends.

3. Billing

Monthly fees are billed automatically in advance to your card on file, through Stripe, on the same day each month. A setup fee, if charged, is non-refundable once configuration work has begun.

Fair use: AI-answered call minutes are limited to 700 per month on Starter and 1,500 per month on Full Service. Calls your own staff answer don't count. If you regularly go over the limit, we'll talk with you before changing your plan.

4. Term and cancellation

The Service is month-to-month. Either of us can cancel with fourteen (14) days' written notice. When you cancel, we'll turn off the Service and help you restore your original call handling. We don't refund partial months.

5. Your responsibilities

• Give us accurate, current menu, pricing, hours, and policy information, and tell us promptly when anything changes.
• Review the Service's setup before it goes live and confirm it's accurate.
• Keep your own phone line, and the email inbox where the Service sends messages. For Full Service, provide an internet-connected tablet or similar device for the order screen, and keep it on, awake, and audible during business hours.
• Act on the orders and messages the Service delivers, and keep the contact number for missed-order calls up to date.
• Confirm reservation requests with your callers. The Service can't see your availability and doesn't confirm reservations.

6. Limits of the Service, and liability

The Service uses artificial intelligence, which can sometimes mishear callers or make mistakes. We set it up to pass uncertain situations to your staff as callback messages, including every question about allergens and food safety. It's instructed never to answer those on its own. You understand that:

• The Service is a tool for answering calls and taking orders. You remain responsible for food preparation, allergen handling, and filling orders.
• Order totals the Service gives are estimates based on your menu prices. You set the final price when the customer pays.
• If the Service can't deliver an order or message, it's instructed to tell the caller so, and we'll make reasonable efforts to let you know.
• We don't guarantee uninterrupted service. We're not liable for outages caused by third-party platforms, phone carriers, or internet providers.
• Our total liability under these terms is limited to the fees you paid us in the one (1) month before the claim.

7. Data

We store call recordings and transcripts to run and improve the Service. You'll get a monthly call report, and recordings and transcripts are available to you on request. Caller data belongs to you, and we process it on your behalf. We never sell your data or your callers' data, and we'll delete your data if you ask in writing after you cancel. See our Privacy Policy.

8. General

These terms are governed by the laws of the State of Arizona. We may update them by posting a new version on this page with a new date. Changes apply from the next billing period after they're posted. For anything else, contact us.

Contact

AutoHost · East Valley, Arizona · getautohost@gmail.com · (602) 501-2132